Communication Skills Training 1-29-20
Make sure your team has the communications skills to best represent your company.
OCA is offering two, three-hour interactive communication workshops on Wednesday, January 29. Leading the programs will be Anthony Huey, President of Reputation Management Associates, national key-note presenter and consultant to numerous construction firms. Participants have the option to attend one or both sessions, held at OCA, 1313 Dublin Road, Columbus, 43215. Registration cost per person is $249 for one session or #399 to attend the full day. Lunch is included for all participants.
Making your message clear: speeches, presentations and meetings will be held from 9:00 a.m. to 12:00 p.m.
This highly interactive session will teach attendees at every level of business more effective ways to communicate with clarity and purpose - to co-workers, customers, the public and a variety of others they deal with every day.
This is for your technical experts such as: field managers, superintendents, project managers, executive project managers - your business development team - and your more experienced team members running the company.
Participants will gain an understanding of:
* how people interpret body language and what to do about it
* how to increase the likelihood someone will remember what they said
* how to communicate more smoothly
* how to utilize inflection, voice, gestures and more to create an engaging, memorable conversation
* make a point in any conversation
* reduce nervousness
* effectively respond to any question
* avoid the "deer in the headlights" look
* gain "think time" when you most need it
* and much more!
Communicating in a Crisis will be held from 1:00 p.m. to 4:00 p.m.
This highly interactive session provides information on how to deal with the media - and 11 other audiences during a crisis. Attendees learn how to respond to questions briefly and directly, with honesty and candor, and how to control the flow of information.
Whether it's your field or office managers, this is for anyone on your team that would be called upon to respond to the media or other audiences during a crisis on or off the jobsite.
Participants will gain an understanding of:
* key differences between an emergency response plan and a crisis communications plan
* why having a crisis communication plan is vital and what should be in it
* 12 audiences to communicate to during a crisis
* ten key points to successfully communicating during a crisis
* key tips to surviving a news interview
* five performance traits to possess during a news interview
* how social media has transformed crisis communications and how to use it"
* how to gain "think time" while responding
* what makes a good message and how to stay on it
* why an organization should have a reputation-saving crisis communications philosophy
Any questions about this program, please feel free to contact Melanie Kitchen, Director of Chapter Development at [email protected] or 614-488-0724.
Online registration not available.